Yeah it’s hard to deal with people… but if it’s your job and you’re actually getting paid to do so… despite having a promotion… you grin & bear the customer’s faults. The customer may not always be right… but you still should value their business and interest in your product. The reason why this is a promotion and not a giveaway… because that’s what this really is… leetdood invited over 100 other people to that breeder while competing with others to win a free pack. Thats a promotion that required actual work… not a “Giveaway.” If they were slow to ship and found his customer’s questions annoying, he should have just muttered a curse word to himself, and responded back more graciously. If I was dealing with an irate customer and have many times… I always apologize and show empathy. Leetdood didn’t even appear Irate so to me the ALLCAPS thing and rudeness was totally uncalled for.
I had a similar situation with a breeder who sent my seeds to an incorrect address. I simply tried to get support and the breeder himself erupted at me and was rude and resorted to name calling and said he didn’t want my business… called my situation an impossible one and questioned the reliability of postal tracking… so I tracked down the missing package in a bad neighborhood in another zip code, then posted proof in the chat. Instead of apologizing they closed the chat. I had even explained that despite me spending a couple hundred directly with him… I spent $500+ that same week on his seeds at another vendor. My business just didn’t matter. It seems like because seed sales and seed making is a fringe type business that you can’t just complain to the Better Business Bureau about… or leave a negative Yelp review… some of these guys have absolutely no problem treating their customers like trash… and that isn’t right.
So lesson learned… I’ll never do business with that breeder again. It was very stressful.