I’m officially an HLG fanboy. Had to have the driver replaced on my HLG260 and they sent me all this stuff with it. It’s like Christmas came again lol.
I told my friend about the quality of their stuff. He purchased a reconditioned 550 v2. He had a problem with the dimner switch. They replaced it with a new 660 rspec. Shipped 2nd day to him. They are amazing.
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They respond to emails quickly and at pretty much all hours (within reason). They have kickass lights to boot!
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You are right about that. His problem happened during the holidays and they were still quick about things.
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Literally overnighted the driver. They are pricey but with that level of customer service I’ll never buy anything else.
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I have an HLG and that’s one of the reasons I got it. Bulletproof customer service. Haven’t had to use it yet.
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Also I want one of those hats
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Their lights are great, if your budget allows I really like them.
I’m a little sour about the price but your are paying for a pretty much bulletproof warranty.
That being said I dropped a pretty generous portion on the scorpion Diablo and a uv booster, When the 48 pound scorpion Diablo showed up the mounting cables failed and luckily I was holding the thing because it would have fallen 4+ feet and crushed some small veg plants I ‘moved to the side’.
The cables weren’t pinched tight and gave out.
I contacted them telling them they failed and they apologized and said they would address the issue and give me a nice discount in the future.
So a couple months go by and I’m like I want another UV booster and a 350R to fill out the tent. I contacted them about the generous discount they offered .
They gave me 10% off and I’m like ‘sick thanks so much’. So I checkout and everything goes smoothly.
The package arrives with the same cheap cables and a note saying the cables are cheap use at own risk basically lol.
Literally one month later they did a big promotion (4/20,Halloween can’t remember)
And gave everyone 20% off.
I felt like almost breaking a light is was worth more than they gave me, and not changing the mounting gear wasn’t addressing the problem.
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Damn that sounds like a pretty negative experience. Can’t believe those diablos weigh 45 pounds 
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It’s a real dope thick aluminum heat sink but ya 48 pounds and mounting gear that can’t support it
Edit- I just felt a $1900Cad light should come with gear that can support it,not asking too much
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How do you even sleep at night with that hanging over your plants with weak ass hangers lol balls of steel I tell you
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Replaced with large gauge chains
Edit- I do have 72 pounds of lights hanging in a tent rated for 50 lol
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I love my 600R. Thats great CS right there!
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Glad to hear about the good glg experience. Also good looking out on the shoddy hardware. NEVER trust that sh*t! HLG user here as well, two 135 rspecs, six qb96’s with pin heatsinks. Love the 135’s. Putting the six qb’s on a frame over six micro octopots. A qb96 for every plant is the plan. Should be fun, and new for me. 135’s are awesome for my 2x2.
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I’ve have nothing but positive experiences with HLG. I recently purchased 3 qb96s to go with 2 315 cmh’s for a new 5x5 setup.
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