Mars Hydro Online Chat

@stiffy when one of my TSL2000 drivers blew and I confirmed the same thing by trying the “off” board with the working driver I contacted Mars Hydro Canada and they sent me a free driver with the request that I cover shipping because I was well off warranty. $15 CAD and a few days later I was up and fully running again

Hopefully you’ll get the same great treatment and @MarsHydro just sends you a replacement driver if you’re still under warranty :+1:

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Thanks @Pigeonman …that gives me hope. I get in contact with them today… did they make you send in the old one?

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@stiffy nope! :slight_smile:

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Yeah, I hope they’ll send me down the same road :joy:
I sent them a link to a YouTube video I recorded showing the fault…and the receipt. Now I wait for Monday and hope they deal with me quickly. In the meantime I squeezes my ts1000 under the ts3000 to make up for the missing light on the other side of the tent

Dear @Pigeonman, have you contacted our after-sales service and solved the problem? :sun_with_face:

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It’s time to share your best grow with us! :seedling:

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Unlock Maximum Growth Potential with us in 2024!

To show our gratitude for your support, enjoy up to 20% discount on selected items!

🫸Duration: March 4th - 17th, 2024

Guess which product will be featured later!?:shopping:

Explore more➡️https://www.mars-hydro.com

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@MarsHydro yes and it was solved fast which was my point thank you.

Right now it’s @stiffy that needs your assistance.

:grinning_face_with_smiling_eyes:

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@stiffy we’re sorry that you’re having such problems! You can send me a pm with your order number and email address, and I will ask customer service to contact you ASAP.

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:fire: Exciting news :fire:

New SP 3000 takes your gardening to the next level‼

What’s new: :point_down:
:white_check_mark: Enhanced waterproof
:white_check_mark: Higher light penetration
:white_check_mark: More application scenarios

Let’s grow together! :droplet:

View more :arrow_right: https://www.mars-hydro.com/new-sp-3000-300w-greenhouse-led-grow-light

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Unleash the Power of UV Light on Your Plants! :seedling:

What function do you value most? :face_with_monocle:

I’ll go first🏃 >>Boost flavor perception!

Plus, tell us what NEW features you’d like to see. Your input counts!

Explore at :arrow_right: https://www.mars-hydro.com/uv30-led-grow-light-bar

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Let’s explore and harness the potential of IR lighting in your agricultural endeavors. Happy farming!

Why Adding IR Light is Beneficial.:point_down:
:white_check_mark:Help flowering
:white_check_mark:Regulate each growth stage time
:white_check_mark:Increase plant’s photosynthesis rate
:white_check_mark:Enhance the plant stems

View more➡️ https://www.mars-hydro.com/ir15-led-grow-light-bar

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Turn on the time of Adlite series lights during growth and flowering stages.:point_down:

View more :point_right: https://www.mars-hydro.com/adlite-supplement-led-grow-lights

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How long will it take me to harvest? :thinking:

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Howdy!
Can you tell how long a mars hydro ts1000 should work until replacement and how the light output degrades over time of use?

Hi @TastyCrop

Any product has a service life and will change accordingly with the efficiency of use. Our lights have a 5-year limited warranty. If you have any questions during the warranty period, please contact us and we will handle it for you according to the warranty policy.

View more👉 https://www.mars-hydro.com/warranty-policy

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Hello @MarsHydro,
Warrantie isn’t the point, I read that led lamps also decrease over time, and that is my question, I have a ts1000 with 2 years now and it is important to have an idea about output over time.

Under ideal conditions, it is 5w hours. And regarding this light attenuation, we are currently testing it internally, but the results show that there is no obvious change.

In addition, everyone’s usage method and frequency are different, so the usage time is also different, just like everyone’s replacement time of mobile phone is also different.

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Drop your answers for the math problem below if you are interested!:fire::thinking:

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:question: = “20% off discount code for :canada: OG’s”

:sweat_smile:

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