This is what happened !
Hi Claude,
yes I remember this guy. I think he tells the story a bit different than it happened. I can send you our whole conversation. It is correct that I first ridiculed him because he wrote that all of his plants went hermie, which is impossible. So I thought it was someone who tried to get free seeds.
Then he replied and wrote it was just 1 plant who had 1 or a few male flowers. That can be possible, but certainly not all seeds and that was what he claimed.
When I realized it was a true customer and that he was not lying I replied and apologized to him. I also send him sentences from his email so he could see that he wrote that ALL of his plants hermed. So then he agreed that it was his mistake and he understood why I thought that he was someone who lied to get free seeds.
We do always so much for our customers who have a problem with their seeds that I am surprised to see how easy people go along with someone’s story without questioning. We put a lot of energy into customer service, giving replacement seeds even if people made a mistake which killed all of their seeds. To see how easy people place us among the “bad seed co’s” is very disappointing.
I think I offered seeds to him in the end, not sure how it ended exactly. I have to look it up again and send to you.
Simon
Hi xxxxx, < mod removed name >
this is Simon and I apologize for the 2nd time to you for the delay in answering. This is by far the busiest time of the year and we also had to go to the Spannabis fair in Barcelona. We are a rather small seed company and prefer to stay like that, so we have not a lot of people working here. So because of the circumstances you had to wait really a long time. Hennie already told you this, so you know. And you understood and wrote us that you understand this, “no rush” etc.
We take our customer service very seriously and we can spend a lot of time and energy to help someone. Like with you.You were just unlucky that you wrote us in the craziest time of the year, and that we had to ask you to send more info because you did not sent everything right away. Like the pics of the seed package.
So, I hope you understand why it took some time before I came back to you. Yes, I am the breeder but have to do a lot of other things also. Like answering emails of people who have a problem that our send office cannot solve. You are one of them.
Now before I deal with the problem you had I have to say that I do not agree with the way you summarize our communication.
You just send us this: “First I was ridiculed and basically told im a liar & i just don’t understand”
Please look back in our previous conversation. Yes, at first I thought you were someone who was trying to get free seeds. But that was because of what you wrote. You put me on the wrong foot at first, and you understood that. So to keep saying that I ridiculed you and told you a liar is simply not true. And we sent several emails to tell you we are busy but we will take care of your problem. So we never tried to brush you off but rather kept you informed.
You yourself gave me wrong information xxxx, and I responded to that, but I never wrote you were a liar. So I dont like it that you put it like that.
Hi xxxxx, < mod removed name >
coming back to my initial reaction on your email. This is what you wrote us:
“…but midway through flowering male flowers appeared alongside female flower. They were hermaphrodites! …, obviously I’ve had to pull them all out”
Because of the words you used it looked to me that all of your plants turned into hermaphrodites. Hence my strong reaction.
Now about your situation.
If 1 plant happens to be hermaphrodite you do not need to pull all other plants out. AK47 is not a plant which turns hermie easily. It is rare if this happens. If you write ‘1 AK47 was a hermie’ then I would have looked into the situation more seriously.
You did not send any fotos. May be you did not make a foto of your hermie plant? But can you send us at least a foto of the back of that seed card with the nr. U-ak4629fem?
So then you sent us the pic of the seed pack. And thats where we’re at right now. Again, Im sorry for the delay but if you would have given us the right information from the start and send a pick of the seed card along, this would have been solved and dealt with in 1 or 2 emails. But its no problem, sometimes things go like this.
So finally this is the situation: you grew our Ak47 and 1 plant hermed on you. This means you are eligible to receive substitute seeds, so I want to offer you a new pack of AK47 seeds to try again. (because you killed all of your plants, not just the 1 hermie) For all the waiting you had to do and because you are a Serious customer for years I’d like to through in a couple of free seeds. Would you like to try our new Seriotica seeds? I can tell you that everybody who grows them loves them right away. Including me.
Can you go along with this solution? If yes, send us the address you want us to send the seeds to. And let us know in due time how these AK47’s will do and how you like the Seriotica seeds.
We wish you a Serious result with your seeds.
Seriously,
Simon from
The Serious team
Op 24 apr. 2022 om 15:19 heeft claude.lajeunesse@ … het volgende geschreven:
Hi Simon,
I come across this thread on Overgrow and was really wondering if this guy is legit because he is saying that you turn him in to ridicule when he asked for replacement.
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<remove duplicate content, see thread above: Seedbank guarantees>
