That sounds like how Sannies Seeds used to be a little. He's the breeder, web designer, marketer, office hack, and mail dept. Oh, and he has a family and a life.
So, once a problem arises he always takes care of it, but gets very testy once he has told you once. I had a pack confiscated by customs and he still took care of it... even after it got confiscated the second try, too.
But I got my pack with no extra charge at all. I felt bad for him because he lost two orders and two packs of freebies before I got mine, so three of each to get one payment. So, he always makes it right, but it may not happen overnight.
Sometimes we have to give those guys a break, because it is still illegal to ship to most places, and he is the one with all of the risk.
He sounds like Sannies in that regard. It may go slow at times, but it has always been worth the wait. And, it's always good to know the people who will break their back to get your seeds to you eventually.
Hoping you guys see them soon, but it sounds like that's just the way he has to run his ship atm.
Maybe he'll sweeten the deal for your troubles. Hope so.