Also on us letting them keep the free pack. Bodie freebie is definitely worth sending back. But I cannot resend it to another customer once I have lost custody of it. A freebie is not sealed package. And I am not seeing any customer would take the seeds out. But I cannot knowingly, sell them, or give them as a freebie to another customer. And the customer should not have to spend money. Just send it back anyway.
Just unsolicited comment
@zephyr just trying to help facilitate a good resolution. I know DBJ is awesome and has been to me. And works hard to make people happy, Iâm sure this will come to a good conclusion.
Exactly, the customer shouldnât be incurred any cost of inconvenience for the error. So why phrase it as youâre doing them a solid by âletting them keep them?â It just seems unnecessarily self serving. Especially if you go further to say that you canât even accept returns for them due to their unsealed nature of packaging. They canât be returned due to their unsealed nature and shouldnât be returned for unnecessary inconvenience to the customer but I donât think thatâs the same as âletting them keep them.â
Everything about @zephyrâs comments seemed super genuine and understanding of weâre human and mistakes can be made and just seeing about maybe getting that missing pack that I assume they were looking forward to.
All of yours seem less understanding and more about passing the blame on why itâs not your fault.
Email or not, 2 months before raising the complaint or not, who cares. It just sound like you didnât believe the comments and I took offense to that. @zephyr is a solid member of this community and if they say something I believe it.
This is the first sentence of your reply to that complaint:
I really donât understand you coming in here and making statements like this. You made an order on Black Friday and you donât complain until January 28?
This was in one of the original comments:
It would have been better if I could have opened it right away when it arrived, I would have found out I didnât get everything I ordered. I sent it to my safe address (which receive mail for me because Iâm disabled), and unfortunately they couldnât bring it over and open it up for me until now (Iâm not strong enough to get into those double-taped flat rate boxes).
It seemed like a bad look and Iâll say it again but wonât repeat myself word for word. Many blessings and much love
I scrolled through this thread and didnt see anything mentioned. Might of missed it so sorry if you already answered this. Any 420 sales planned? Bodhi BOGO maybe?
Solid ethics right here. 
Since Covid Iâve been dealing with a lot of mental fatigue, hell I think everyone is from my interactions in a very populated city. Itâs for this reason that Iâve been double & triple checking anything I do for others, and additionally so for when someone does something for me.
Not because I think they are fuck-ups or trying to mislead me, but because at this point we are all doing our best in a failing human world and now itâs clear as day that the planet is also fucked as we all deal with global fallout of the environment.
In short we are all just meat machines running off off sentient electricity and like all machines there are breakdowns⊠we need to remember this as we move forward.
Additionally all machines and computers and maintained and run by said human-meat-machines; which means that we can influence the 1âs and 0âs that do our bidding to fuck-up as well.
The number of times Iâve gotten a follow-up on an order or something else from a business or person where there was a computer based error resulting in out-of-stock, or unintentional by the human misinformation has greatly increased since we all globally dealt with the big part of Covid shutting us all down.
We are all social based creatures, so we need to continue to help each other help ourselves. This can be as simple as double-checking right-away thus allowing for feedback to the initial party to inform them of the issue presented.
I look after a motion picture film centre and we have a similar policy where âonce it leaves the building we cannot exchange or refund.â This is because film isnât cheap, and itâs alive so if itâs stored in-properly thatâs going to affect the person actually using it so we are very strict considering what was $6 with processing included back in the 90âs is now 60-70$ just for the material + processing and scanning costs.
So no matter how much we do believe you we canât risk any returns and most of the time we behind the counter feel really shitty about this.
There are exceptions though were we feel no sympathy⊠such as the email that I got 1 year later after their purchase. The email info read very immature written by seemingly an entitled man-child so itâs a very different situation than here by far with the one exception: always check your parcels for their correct contents and communicate any issues with your retailer as soon as possible, ideally including images of the packaging + items if possible.
Again: We are all stressed out and doing our best in a continuous state of burnout culture so keep doing your best for yourself and others while making sure you help you help yourself and others.
Seeds are legal but many resale vendors treat their customers as if they are doing them a favor and therefore poorly like they did back in prohibition days. As long as you stay away from CL, GLG will deliver viable seeds but I have heard from many of feedback GLG provides that old-school send 250 bucks off and feel lucky when ten seeds of who knows what make it back terrible customer service so after reading others experiences in this post reminds me to spend my money with companies that care and provide good customer service not customer blaming companies with in-house issues who throw bags of trash my way and say hey itâs free.
For what itâs worth GLG has taken care of me on numerous orders over the past year. Zero issues what so ever.
You got this all wrong. Ive been buying packs off of glg for atleast 5 years now. Never had an issue. They have always responded to inquiries promptly. Glg is a great seed vendor.
Iâve personally had nothing but good experiences with GLG, even mailing cash (before they took cards). Would definitely recommend them.
Once again, you have no idea what youâre talking about. Youâre just talking. Please reserve your comments until we resolve this.
And please show me the order or somebody spent 250 and didnât get their goods. Once again youâre just talking BS.
And thank you to the last few people that made comments. We do this because we love the cannabis plant. I give away more packs that I sell. And people are truly happy with Bad Dawg genetics.
And youâve never made an order from me, but you think you can make all these comments. I just donât get it.
Yes, we are going to have a 420 promo. Sad to see some of the breeders are still running a little behind on their deliveries.
The promo will start within the week. Lots of great things coming. Thanks for checking. DBJ
That was my mistake. Due to an injury, my mail was piling up at the safe address between october and december when I was unable to get it.
I had thought the nepali hashplant was in one of those orders. I searched my email to see which specific order it was in, but didnât get any result and figured it had failed to be added to the cart due to going out of stock during checkout. Thatâs what I posted about previously, thinking it was my mistake.
It didnât show up in the email search because it had been spelled napali. It was actually in an order I placed over the summer, and is reflected in the order and shipping confirmation.
I had opened that order and got in touch with GLG because the Chem Soda f2 I ordered had been mistaken for a pack of Chem Soda Ogee. I guess the pack I paid for was foremost on my mind, and I didnât catch the missing freebie.
Your team told me to keep that pack, and promptly sent out the correct pack of chem soda. Thanks again.
My only question is, do you still have the nepali watermelon hashplant x everything?
This is my only concern, getting that specific pack of seeds. I first read about those on breedbay like 10 years ago. Iâve never seen anyone hit a landrace with pollen from ~30 hybrids at once, and I have been dreaming about those ever since.
If not, then no worries. As I said, this was a while ago, your fine print seems to cover this, and I did get good customer support for another issue with that order.
If you donât have the freebie I ordered anymore, thatâs all there is to it. I donât have any complaint here. Just thought there might still be chance to get it after all if itâs still in stock with you.
Thanks again.
itâs a very rare thing to see anyone publicly complain about the practices and service at GLG.
Iâve been a small part of that family as a breeder for 5 years or more and a customer for even longer. Iâve always been treated beyond what I expect nearly every time I have dealt with them.
The freebies from the Bad Dawg collection are probably worth 100 bucks a pack retail on thier own. Iâve grown some, friends and aquaintances have grown them⊠these are not just random beans thrown in a baggie , they are cool crosses worth planting sooner ⊠not later LOL
Iâm one of those breeders whoâs a bit behind i getting my drop in before 420 but it;s coming. I need to take extra measures to get it there hehe
Not that my opinion matters at all as I am
Just a nerd who love this plant
After a long break of not growing and not being in the scene for like 7 or 8 years
I lost all of my connections over that time
I didnât even know where to get quality genetics
I started surfing here at overgrow for somewhere I could start collecting seeds again
I found jaws on here and knew I could get quality genetics from JAWS but had to figure out where I could purchase them from and I was pointed to GREAT LAKES GENETICS from a couple friendly folks here on overgrow
So I picked my seeds that I wanted to purchase
it was a bogo sale over black Friday and at the top of the page it clearly said
MAKE SURE TO PICK YOUR FREEBIES BEFORE YOU CHECK OUT !!
Well guess what I was either to baked or to excited to finally get back to what I loved doing GROWING my OWN weed again finally
My dumb ass forgot to put the freebies in the cart after my credit card was declined ( I guess they didnât like me buying seeds ) so I grabbed a different card and tried again
This card worked and I forgot to put my freebies back in the cart !! I didnât know the freebies where not in the cart until I got the invoice email
I was just like OH WELL Iâm a dumb ass chalk it up as a learning experience and maybe next time I will pay more attention
Well the next day I got an email from DRAG BOAT JEFF explaining I didnât pick any freebies or my bogos
To pick them now before he sends out what I paid for!
I thought to myself WOW that NEVER HAPPENS someone that actually cares about his customers
And the freebies on top of what I bought and the bogo
Needless to say I have made several purchases from GREAT LAKES GENETICS and have never had a problem
And always get WAY more than I paid for !!
Mistakes may or may not have happened either way people are people and everyone makes mistakes
But to get on hear and say GREAT LAKES GENETICS is shady ?
Please take your BS somewhere else
Everyone who knowsâŠknows that GREAT LAKES GENETICS is top tier place to buy quality genetics at Agreat price with fast shipping and INCREDIBLE freebies
Thanks GREAT LAKES GENETICS and
Thank you DRAG BOAT JEFF
Just my 2cents !!
Peace
Tymemachime
If you could give me your order number, it would really be helpful. I mean in all honesty thereâs no way I can remember what happened last summer. Thanks and have a great day. DBJ.
WowâŠyou should realize you made the mistake at checkout and a mistake to complain about it.
GLG is hands down the most reliable, trustworthy seed bank out there. They go beyond what they should with their grade A freebies, coozies, stickersâŠand just being a solid member of the cannabis community. I have been using them for at least 9 yearsâŠmy vault would be a lot less interesting without them.
DBJ you the man, carry on good sir.
No worries. As I said, itâs my bad for not noticing the freebie. I just wanted to follow up here to clarify my mistake about which order this was regarding.
Like I said before,
Well it turns out it wasnât my mistake at checkout, because it is reflected in my order. Probably it just went out of stock and they didnât have the freebie to send.
But I have been quite clear that I donât expect anything from them, or have any problem with their customer service. Both of those situations are covered by their fine print, and itâs my bad for not noticing right away.
In january I just wanted to mention the mixup with the freebie when I found I didnât have them, and then I follwed up here to mention my mistake regarding which order they were in when I found the confirmation.
Iâm just sharing my experience with the forum and glgâs reps here. We both made at least one mistake on this order haha. So maybe sharing this experience will be helpful to somebody.
You donât understand I am at a complete disadvantage here. Can you send me your order number from any order or send me your email address that your account is under so I at least can see what you were talking about.
And when you reply to âfine printâonce again, it is not fine print. Iâm tired of addressing this issue When I cannot even see what Iâm dealing with.
I already sent you a direct message with the order number, but donât worry about it. Hopefully this feedback was helpful. Thanks for discussing it with me and have a good one.
This is very bizarre to watch. And I donât mean that about anything @Great_lakes_Genetics has said