Looking to replace Mars Hydro LED

I think typically, yes. But I also think we’ve been conditioned in such a way to the “authorized” dealer reasoning namely because OEM warranties almost always state the exception.

Such warranties will usually state, explicitly, that the warranty is valid only through authorized resellers to avoid problems with privity (contractual relationship) when purchased through an unknown party. And they’ll tell you who’s authorized (otherwise who would know). None of that in this specific warranty.

But also, I could not find anything in the warranty about transfer-ability of the warranty. This seemly implies that it doesn’t matter who owns it or how many times it’s transferred. Privity is naturally established with the OEM.

An example instance:

The Maine U.C.C. at 11 M.R.S.A. § 2-318 states or implies that express (ed: and implied) warranty rights may pass to a subsequent user of the item if that person was someone “whom the manufacturer, seller or supplier might reasonably have expected to use, consume or be affected by the goods.”

unless it is disclaimed. That example is from Maine but such legislation, I would think, should be relatively uniform from state to state (uniform commercial code).

Also, a warranty is not a warranty if they could successfully disclaim anything in the warranty by saying things like:

Warranty coverage is ultimately left to the discretion of Mars Hydro. We reserve the right to refuse warranty repair or replacement service to anyone.

They can say it’s their “right” but I don’t believe that would stand scrutiny. But the manufacturer can claim it as an excuse until they have to defend it in the courts. they’ll just wear you down for something that probably isn’t worth the hassle.

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WHY no one here should ever buy any of their product. Bullshit from a bullshit company who sells crap, and push’s it big time to new/ non knowledgeable people everywhere they can. So glad I have EVERY ONE of Mauls Hidro threads on mute. Have not had to read a single word of their dreck in a month or so!! This flew under my radar, lol.

Sorry powers that be , know they $$$$ to be here, but they suck, and ya’ll know it. Had they had a good attitude, spoke the truth, and not been such asshats , they could have been a good thing around here.

Dog, do yourself a favor and save from having do it again, sooner than later, and throw the POS in the garbage. Buy a DIY HLG kit or build your own from strips from Bridgeux like threads here show. That way, you know , one day in he future, instead of shaking your head at dead pixels, lol, and cursing the pos light again, you will be shaking your head at monster cola’s thinking good thing I shit canned the Mauls Hidro junker.

Thinking your the one who is getting a new light sent to them from member’s pitching in here, isnt that so? If so just run what you get man, will be better than sucking Mauls ass and having a junk light. Forget them, every word you post about them helps their cause, no matter what you say. Just move on.

What sucks the worst is they lay the burden on the poor consumer TO KNOW who is a frigging real dealer and who not to buy from. Bullshit. Where they not dumping off defective units @ cost to resellers all over, the public would not need to consult a freaking lawyer to make a consumer purchase .

YOUR stinking light, stand up and be damn honest about it. You know you made it, if you made a good product, you would gladly replace things, rather than HIDE BEHIND a lawyer written get out of jail card.

Just my humble opinion, and sorry to go off, but I was fully recovered from Mauls Hidro overdose by muting all their threads for last 2 months, then read this crap again. They rubbed me wrong coming in, treat peps like dumb shits, and it just brought back old memories…LMAO!!!

Good luck on your new light man. Betting it is better than the one you have now, no matter what you get , lol.

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I don’t disagree with this at all. Shady companies do shady things, and unfortunately good people get burned.

They’ve been suspect for years now, with their grandiose claims and half-assed products. They seem to be trying to do better, but there’s no recovering from the things they’ve done. Sad part about it is, they could simply rebrand and most people would be none the wiser…

Thanks!

I didn’t look at the warranty at all, but I’d expect it to be a copy/paste job. I have no doubts there’s legal flaws with what they’re doing, but being based outside of the US they also don’t seem to care.

This is one thing that worries me about OG. Taking sponsorship money is one thing, but these guys, seriously? DGC made jokes about it on a recent show, even with all their money locked up by Paypal they still won’t entertain Mars Hydro at all…

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Thanks…
I appreciate your thoughts on this. And like me. Others are being scammed and Their lights are going and mars won’t do anything about it. @Zoey (yes I’m talking to you).

It’s a shame that they built a cheap product and made us overpay for it. But there is light at the tunnel. @anon58740919 has set up a thread and OG members are building a light for me! I’m friggen excited and also I’m so greatful. I’m going to sleep like a baby tonight! This community rocks… it’s just sad that bad sponsors take the fun out of the forums. @Zoey and @Baudelaire are two sponsors, that need to learn about customer service.

Here is someone else’s unit. Same issues as mine.

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It’s a design flaw on the fixtures that have those SO/gull-wing style LED packages. They know it exists and they’ve even said so (when they came out with the new style fixtures).

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Hi, everyone, guess im missing some discussion parts~ Zoey from Mars Hydro here, I am responsible for making ads and replying on OG.

@DatDamDog

Firstly, i sincerely apologize for previous late response, because i was on my vocation in Vietnam, back to office 2 days ago. When i received your issue, i know you bought from Ebay, then checked with our Ebay team, they told me that you are not buy from them, they cannot provide you a free warranty.

We have stop producing this item for a long time, as you can check from our website, there is no led grow light with white color. I’d love to help you, but if you don’t buy from us, the warranty won’t be free, very appreciate your kind understanding here:)

As seller said. He did NOT make the light. You did.
This issue with my light is widely known as a defective unit. Even YOUR company admits to this unit and other like it had issues.

So you clearly don’t stand behind your product

It’s ok :ok_hand:. The members here at overgrown seen how shady you guy are and they are BUILDING me a new light that is WAY better than the one I have.

But out of principle I plan on standing on my shoe box an plan on telling EVERY member new and old. NOT to buy your lights.
I will post on every thread that you try to sell your stuff that YOU are not standing behind.

So I suggest you hit the road :+1:
No one here wants your lights after what you did to me and to others.

MAKE IT RIGHT and then continue to sell your lights. @Zoey

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Edited cos wrong thread :joy:

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Hey @ReikoX, glad you are happy with your SolStrips. As for they being “expensive for anyone outside the US”, I’ll just note that we just shipped to our 27th, 28th, and 29th countries, New Zealand, South Africa, and Slovenia. And while tariffs and duties are unavoidable facts of international trade, and ones we have virtually no control over, we have more customers outside the US than in the US, and HLG, as another US company, faces the same shipping and trade costs as we do.

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I bought my HLG. Quantum boards directly here in Spain, fortunately the big well known companies distribute abroad. Have heard good things about the SolStrips but I am a total disaster regarding the DIY side … :sunglasses:

Well, somebody paid the import fees and taxes, and passed them on to you. Just because you didn’t see a line item on your sales receipt doesn’t mean you didn’t pay them. The only way to truly compare is by final cost paid. SolStrip products are priced nearly 40% less on a diode-for-diode basis than HLG’s US retail prices. That leaves plenty of room for some shipping and VAT.

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True but shipping your product by carriers other than the ones selected and paid for by the customers in which they incur extra brokerage fees is avoidable and within your capabilities.

Kinda funny considering you’ve recommended bridge soldering broken chips on your own products leading to the exactly the same situation you just mention, especially when running at 300% nominal voltage/current ranges and right at the max listed by samsung.

More reputable manufacturers indeed lol

Wasn’t gonna comment because all this was in the Solstrip thread and no need to have posts edited but since Joe has moved it out, well how can i resist hahaha

Anyways saying that i fully accept that this post does not contribute anything of real good to this forum like a bunch of posts above, even if venting and or warnings are needed at times due to bad products or service from whomever. Does suck when people @MichiGreen are just trying to keep things on point but then get censored for trying to help, so maybe we should all just throw this thread into a burning dumpster and start a new thread ? @DatDamDog

Or i can break out the marshmallows.

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Youre right, the last one I bought a HLG 135W QB V2 RSPEC LED KIT costed me 199 € and in the U.S.A. it costs 179 $, so guess it is an affordable difference … :sunglasses:

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I’ve only read half of the “Other” @Zoey thread and it just became like a robot w/ same answers coming back with no solution. Not sure if it’s a Eastern vs Western style of doing business and/or incompatant sales rep. I unfortunately bought a cheap-o Mars Bar light over the holiday sales. While the build quality is very good and design (SP-150) if I could return it I’d chunk that pos back at them.

While it is true many manufacturers only use approved resellers, this Mars rep couldn’t even provide a list of resellers…What about Growershouse and the 50 odd other Growers/Hydro store fronts.?. I’ve tagged another Mars rep, but haven’t heard back from her yet. All of that back and forth for a 5 cent led, LMAO, you (Mars) could have came out golden, But ya didn’t. Not only did you tarnish your already fragile rep, you’ve completely turned every person with a modicum of common since looking elsewhere for their lighting needs.

So following your logic, you’ve stood by your policy, adhoc as it is so congrats on this. Meanwhile Mars can enjoy the potential lose of sales due to a poorly trained rep. Been in service for a long time and you have a lot to learn! It would have been SO Much easier to stand up and take control of the situation, but you kept referring to a warranty…And said warranty did not even back up what you were trying spill forth.

That’s about it really, a bad attitude, bad policy and a bad product. My first and last Mars light, still in box BTW. Congrats!!!

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Yup - what you said.

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