Try to be a little more patient. It's frustrating not having seed when you're supposed to but Sannie's is a great little shop. I wouldn't go posting to avoid a place like the plague before you have even received anything or tried to germinate it.
Still one of my fav shops to buy seeds. It can be slow but good genes, prices and if anything goes wrong it is always corrected. I've had packages re sent without having to provide proof. I could have easily taken advantage. I'm sure some people do.
I've also had a package seized and it took months before I ever received the letter. Sannie re rent my order which arrived long before my customs letter did.
If your package got lost try to be patient, it will be made right. If it doesn't eventually arrive he'll always re send it.
It may be slow and not ideal, but the shop has a very big following and respect online. It's your choice, but also your loss if you wanna write em off before trying the genes! Communication isn't always perfect because of the language barrier, but good people.
Try contacting by email if you aren't already doing that, not using the website.