All im going to say is I had a similar problem that I took up in private with @baudelaire and he re shipped my oreder for me at his cost.
None of us can guarantee which rollers the envelope will go through in the postal system, or if its on the bottom of an air freight pallet with 4 tons sat on top of it.
I would have made contact inprivate first then if no remedy found post in a thread, but thats just me and my opinion. The problem is between yourself and Baudelaire whom I have found to be very courteous and helpfull as I have mentioned all ready.
Again sorry to hear about the damage but they were obviously not sent like that and once posted its beyond the senders control.
Unless there is a way of paying extra postage to guarantee your envelope is the last in the bag and on the top of the pallet