I know you was trying to help me solve this issue quicky, but there is a company policy i should repect, I personally thank you for your kind help, and advice. Rules are rules, if we compromise once, there will be hundreds of others come to us like this. At that moment, how about our official wholesale partner? How they surive?
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But because of your DESIGN flaw - Iām having this issue and thatās why you are not making these lights anymore. So pay it forward and ship me 15 led and nodes for free as you promised in your warranty
Show how good your customer support is. Be good for once. Iām not paying for your mistakes.
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You give away 100s of lights. Seriously this light I have is a design flawed device that you know about.
Do the right thing. I shouldnāt have to pay for anything and I should get an apology for taking time away for this.
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So youāre saying that it would cost you less than $10 to have satisfied this customer, and yet you didnāt do it? You chose to argue with him over $10?
I suppose there could be a VAST cultural difference that makes this ok for you, but in the United States and other countries that would be a wasted opportunity to create goodwill with a customer.
Too badā¦
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The warranty does not have a transferability clause. As such, the warranty becomes transferable under UCC no matter who has it at the time of the claim. The warranty also make no mention of āauthorized dealers, etcā. Nor does the warranty explicitly state who is an authorized dealer.
Additionally, disclaiming warranty work for a valid claim using the āwe can chooseā clause, means we are into UCC land of implied warranties and mechantability. The UCC provides for transferability and doesnāt recognize authorized dealers, either. These things have to be disclaimed by the OEM explcitly before someone purchases a unit anywhere.
As it stand, from my perspective, there is a valid claim here (but is it worth it).
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Your move @Zoey
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Damn @Northern_Loki, you sound like a lawyer 
Where have you been through all of this?
Lurking? 
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Very true on several levelsā¦
plus, isnāt the light still working, but has a few burnt out diodes?
It would still be a serviceable light with a few less lumensā¦
So many sides,ā¦ better take a moment to smell the flowers 
Or smoke a bowl 
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Why do you folks waster time with these crooks. Mars hydro is nothing but a con show. They fucked me too
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It appears that the Mars-Hydro business model may need an update regarding customer satisfaction. I donāt know about your distribution structure, but Iād suggest that you try to keep your customers happy, and if it becomes a problem financially for you there are probably deeper problems to search out and fix.
IE does the boss drive a Bentley?
Fixing company problems may be well above your pay gradeā¦
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Damn, I can only imagine the amount of potential customers reading this thread and vowing to never purchase anything from mars hydro! While, in this situation I would have probably never even contacted mars because the light is still usable. But, if i was to contact them over the issue I would have expected them to take care of it based on the warranty literature on their website. That being said, i have 2 very expensive kind l300 led lights. I paid 600 bucks each for them. The first one i purchased a driver went out on it almost 2 years in service. I called kind wanting to purchase a light cluster from them. The rep informed me that the whole light cluster went out due to a driver and not all the bulbs in the cluster going bad(makes sense). The rep told me to send the light in for repair. I explained that i needed the light as it was still serviceable and it was my only flower light at the time. So, she sent me a driver free of charge express shipping. Thats the way a company should take care of a customer. If i wanted another blurple light i would go with kind! But, im gonna be moving to white light leds in the future. @Zoey. Good luck gaining and keeping customers with your current attitude towards your products and customers.
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To say if you do one warranty would equal hundreds of others kind of says you know there is hundreds of customers with the same issue
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My thought too with the volume mars ships and manufactures it probably could have been at his door for 20 bucks and would have been more than worth the 20 bucks to have someone on here saying how great they handled a problemā¦I also donāt want to see a sponsor run off
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Someone none official selling our items for cheap = you sold off a lot of old/defective lot of lights to a reseller for less than wholesale market cause the buyer knew they were b stock quality then intern sells them unofficially with no warranty so that you donāt have to deal with repairing the junkā¦
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Someone had to open this can of worms, other web sites have had there share with the older Mars II LEDs also.I bought mine over 4 yrs ago so I am shit out of luck, like I said I only used it for one photo grow and put it away , I went to run another grow with it last year and the diodes were buring out a few at a time so it was the diodes in my case, Now it is a Giant Paperweight in a box on a shelf . At the time I was told but a Rep who is no longer with the company she was sending out parts but never happened, Oh well My fault for not following up .
But be careful guys ā¦
I am not even going to repair it to have them burn out again, why bother ?
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But you can use the case and hardware to build one yourself 
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Yes I have been talking about that for a while but I am not sure on what the output on drivers are and just how many strips each driver power.
I believe my Mars 1600 has 5 drivers but I have never opened it up to see, this was what I read a few yrs ago.
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I second this. Anyone thatās got the old 600w meizhi lights. You can rip both drivers out and run around 109.2w of bridgelux eb gen 2 strips off each driver.
Thatās 4 of the 1120mm strips on each driver for 220w 
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Open her up and tell me stiggy im intrigued
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GrowMau5 has some good videos on youtube that explain driver selection and other educational stuff for building your own custom lightsā¦ I think he explains it all really well.
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